Refund and Returns Policy

Overview

At My Safety Consultant, we value our customers and strive to provide quality digital services that help safety consultants effectively showcase their offerings on our platform. This policy outlines the terms and conditions for refunds and cancellations related to our digital packages.

By purchasing any of our services or packages, you agree to the terms stated below.

Refund Policy

Since our services are digital and delivered immediately upon purchase, we have a strict no-refund policy in place for all packages, including:

• • Standard Membership
  • Featured Membership
  • Premium Membership
  • Free Membership
  • Standard Yearly Membership
  • Featured Yearly Membership
  • Premium Yearly Membership

  Exceptions

  Refunds will only be considered under the following circumstances:

  1. Technical Issues: If you encounter a technical issue that prevents you from accessing or utilizing the services and our support team is unable to resolve it within 15-30 business days.
  2. Duplicate Payments: If you are charged twice for the same service, we will process a refund for the duplicate transaction.

  Cancellation Policy

  You can cancel your subscription at any time; however, cancellation will not result in a refund for the current billing cycle. Once a subscription is canceled, you will retain access to the services until the end of the current billing period.

  Rescheduling or Upgrading Packages

  If you wish to upgrade or modify your package:

  • Upgrades: You can upgrade to a higher-tier package at any time.
  • Rescheduling or Adjustments: Contact our support team for assistance in making changes to your plan

  Support and Resolution

  For any issues related to your package or subscription, please contact our customer support team:

  📧 Email: info@mysafetyconsultant.io
  📍 Address: 86 – 90 Paul Street, London, EC2A 4NE

  Policy Updates

  This policy may be updated periodically to reflect changes in our services or legal requirements. Any updates will be posted on this page, and it is your responsibility to review this policy periodically.

  By purchasing a package or service from My Safety Consultant, you acknowledge that you have read, understood, and agreed to the terms outlined in this Returns and Refund Policy.